Roku is one of the most popular streaming devices, providing access to countless apps and services. However, like any technology, it’s not immune to errors. One of the more common error codes you might encounter while using your Roku device is Roku Error Code 014.40. This error typically appears when your Roku device is unable to connect to the Wi-Fi network, which may result in limited access to streaming services.

In this guide, we’ll explain what Roku Error Code 014.40 means and how you can fix it.

What is Roku Error Code 014.40?

Roku Error Code 014.40 is a network-related issue that occurs when your Roku device fails to connect to your Wi-Fi network. The error usually appears as a message that says something like:

“Error 014.40: Unable to connect to your wireless network. Please check your connection.”

This issue typically arises due to problems with your Roku device’s internet connection or network settings. It can happen for various reasons, such as incorrect Wi-Fi credentials, a weak Wi-Fi signal, or issues with the router itself.

Common Causes of Roku Error Code 014.40

Here are some common reasons why you might encounter this error:

1. Incorrect Wi-Fi Credentials: If your Wi-Fi password has been changed or you’ve entered it incorrectly, your Roku device won’t be able to authenticate and connect to the network.

2. Weak or Unstable Wi-Fi Signal: If the signal strength is weak, the Roku device may struggle to maintain a stable connection to the network.

3. Router Issues: If there are issues with your router, such as a temporary outage or configuration problem, it can prevent your Roku from connecting to the internet.

4. Network Interference: Other devices operating on the same frequency (such as microwaves or cordless phones) may interfere with your Roku’s connection, leading to error code 014.40.

5. Outdated Roku Software: If your Roku device’s firmware is outdated, it could cause issues with connecting to your Wi-Fi network.

How to Fix Roku Error Code 014.40

Luckily, most issues related to Roku Error Code 014.40 can be easily resolved with a few troubleshooting steps. Here’s what you can do:

1. Check Your Wi-Fi Credentials

One of the most common causes of this error is incorrect Wi-Fi credentials. Ensure that you are entering the correct Wi-Fi password when prompted during the network setup.

• Verify the password: Double-check your Wi-Fi password. If you’ve recently changed it, make sure you are entering the new password correctly, paying attention to capitalization, special characters, and spaces.
• Re-enter the Wi-Fi password: If you’re unsure, go to Settings > Network > Set up connection > Wireless, and re-enter the Wi-Fi credentials.

2. Improve Your Wi-Fi Signal Strength

A weak or unstable Wi-Fi signal is another common cause of Roku Error Code 014.40. You may need to move your Roku device closer to your router or take steps to strengthen your Wi-Fi connection.

• Relocate the Roku device: Move your Roku device closer to your router to improve signal strength.
• Move your router: Place your router in a central location or elevate it to reduce obstacles between the router and the Roku device.
• Use a Wi-Fi extender: If your router is too far from your Roku device, consider using a Wi-Fi extender to boost the signal strength.

3. Restart Your Roku Device and Router

A quick reboot can often resolve network issues and clear temporary glitches that may be causing the error.

• Restart your Roku: Go to Settings > System > System restart, or simply unplug the Roku from the power outlet for about 10 seconds and plug it back in.
• Restart your router: Unplug the router for 30 seconds and plug it back in. Wait a minute for the router to reconnect before trying to connect your Roku again.

4. Check for Router Issues

Ensure that your router is functioning properly and that there are no configuration issues. If your router is malfunctioning, the Roku device will be unable to connect.

• Check other devices: Try connecting other devices, like your smartphone or laptop, to the Wi-Fi. If they also have trouble connecting, there may be an issue with the router.
• Update the router firmware: Some older routers may have compatibility issues with Roku devices. Check for firmware updates for your router and install them if available.

5. Switch to 2.4 GHz Wi-Fi Band

If you’re using a dual-band router (2.4 GHz and 5 GHz), Roku devices often work better on the 2.4 GHz band, especially if your router is placed far from the Roku.

• Switch Wi-Fi bands: If you’re on a 5 GHz connection, try switching to a 2.4 GHz connection to improve the connection stability.

6. Update Roku Software

Outdated Roku software can sometimes lead to connectivity problems. Keeping your Roku device updated ensures that it has the latest bug fixes and compatibility improvements.

• Check for software updates: Go to Settings > System > System update > Check now. If an update is available, install it and then try connecting to the network again.

7. Use a Wired Connection (Ethernet)

If the issue persists and you’re still unable to connect via Wi-Fi, try using an Ethernet cable to directly connect your Roku device to your router.

• Connect via Ethernet: If your Roku model supports an Ethernet connection, connect the Roku directly to your router using an Ethernet cable and see if the issue is resolved.

8. Factory Reset Your Roku Device

As a last resort, you can perform a factory reset on your Roku device. This will erase all settings and preferences, so use this option only if other solutions haven’t worked.

• Factory reset: Go to Settings > System > Advanced system settings > Factory reset > Factory reset everything.

Note: After performing a factory reset, you will need to go through the setup process again, including reconnecting to Wi-Fi.

Conclusion

Roku Error Code 014.40 is often related to network connectivity issues, but it’s generally easy to fix with a few troubleshooting steps. Whether the problem is due to incorrect Wi-Fi credentials, a weak signal, or router issues, the solutions above should help you resolve the problem and get back to streaming your favorite content.

If you’ve tried all the steps and the error persists, it may be time to contact Roku support or your internet service provider for further assistance.

Happy streaming!